Q & A
Our products are for all hair types. Each product is highly concentrated and formulated to give you the essentials without fillers. We use a special blend of exotic essential oils that are not found in any other product on the market. Most of our products are vegan-friendly.
A. 12 months from purchase.
A. No, our products a specifically formulated for all hair types. Please see full list of private label products we offer for details on what hair type each product is suitable for.
A. Yes, our products are formulated for natural and chemically treated hair.
A. Yes, our products are proven to retain color (regardless of pigment) while providing moisture.
A. We ship internationally. However, customer is responsible for paying taxes, duties and other fees associated with their order. If you wish to purchase a trial kit you will have to email customer service so that an invoice can be sent with the appropriate shipping costs for your items.
A. We accept PayPal, Apple Pay, Wire Transfer, Business Checks and all major credit cards. We do not accept eChecks.
A. A private label product is manufactured by a contracted manufacturer (such as Envii Haircare) sold under a retailer's brand name. As a retailer, you determine how it's packaged, what the label looks like- and pay to have it produced and delivered to your store. Hair salons often create their own branded line of shampoos, conditioners, and styling products for their customers to buy and take home.
A. Yes, we are the manufacturer of every hair care product we offer.
A. We no longer offer customization. We encourage you to purchase products as-is.
A. No, we do not allow modifications.
A. Yes, however, this service has been suspended until further notice.
A. At this time, all product formulations are suspended.
A. Yes. You can choose from a variety of trial kits.
A. No, our products contain organic, natural and plant-derived ingredients. No product is 100% natural or organic that is sold in stores because their is no such thing as a natural preservative that will be effective.
A. Yes, our products do not contain harmful chemicals.
A. There is a 20 unit (bottle) minimum and 1 gallon bulk order (without bottles) minimum.
A. If you order 400 units or more you can contact customer service to request label application for a fee.
A. Yes, if your are ordering 400 or more units. Contact customer service for more information.
A. Yes, upon request.
A. TAT is determined by the order quantity. Please refer to the banner at the top of each product page for information related to current processing times.
A. You will receive an invoice. Payment is due upon receipt of invoice. Invoice is only valid for up to 48 hours upon receipt.
A. Yes. Prior to completing account registration, you must acknowledge and sign our Private Label Manufacturing Agreement. We also ask that you acknowledge our Terms and Conditions.
A. For Private Label orders and trial kits, there are no refunds. If the product(s) are defective we will assess and determine the appropriate next steps as outlined in the Private Label Manufacturing Agreement.
A. Aside from the discount offered on our price list, we offer very nice incentives for orders over 400 units. If you are requesting over 400 units, please contact us and we will provide you with the discounted price.
A. Yes, we are partnered with Affirm.